Processing complicated requests, network, hardware and specific software troubleshooting
Quality control of executed Service Engineers requests
Create user documentation and guides, describe company policies
Create and conduct presentations of new rules and policies for the company internal users
Mentoring and training other HelpDesk team members.
Strong knowledge in hardware/ network /software troubleshooting: required to fulfill one of conditions:
- CompTIA A+ certificate or equal required
- CompTIA Network+ certificate or equal required
- MCSA Networking with Windows Server 2016 (Exam 70-741) certificate or equal required
Strong knowledge in Windows 7/8/8.1/10, troubleshooting
Passed training or certificate in ITIL required
Understanding Scrum and Kanban agile frameworks
Higher or specialized secondary education in the IT
Experience in support 3+ year
Good written and spoken English skills.
Working with an international team of world class professionals on exciting and challenging projects
Relocation program for new hires
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Insurance package
Sensible flexible working hours
Breakfasts, snacks and fruits available during the day, tea and coffee machines
Friendly team and a friendly environment
Casual workplace environment in downtown St. Petersburg; including bicycle parking, gym, game and chill-out zones
Additional benefits – care bonus to cover health, educational and safety needs, three paid days without sick list during a year, corporate parties and team buildings, referral bonuses and many more others.