Senior Helpdesk Engineer


  • Processing complicated requests, network, hardware and specific software troubleshooting
  • Quality control of executed Service Engineers requests
  • Create user documentation and guides, describe company policies
  • Create and conduct presentations of new rules and policies for the company internal users
  • Mentoring and training other HelpDesk team members.


  • Strong knowledge in hardware/ network /software troubleshooting: required to fulfill one of conditions:
  • - CompTIA A+ certificate or equal required
  • - CompTIA Network+ certificate or equal required
  • - MCSA Networking with Windows Server 2016 (Exam 70-741) certificate or equal required
  • Strong knowledge in Windows 7/8/8.1/10, troubleshooting
  • Passed training or certificate in ITIL required
  • Understanding Scrum and Kanban agile frameworks
  • Higher or specialized secondary education in the IT
  • Experience in support 3+ year
  • Good written and spoken English skills.

We offer:

  • Working with an international team of world class professionals on exciting and challenging projects
  • Relocation program for new hires
  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
  • Medical Insurance package
  • Sensible flexible working hours
  • Breakfasts, snacks and fruits available during the day, tea and coffee machines
  • Friendly team and a friendly environment
  • Casual workplace environment in downtown St. Petersburg; including bicycle parking, gym, game and chill-out zones
  • Additional benefits – care bonus to cover health, educational and safety needs, three paid days without sick list during a year, corporate parties and team buildings, referral bonuses and many more others.
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