JOB VACANCY: APPLE INC., MOSCOW-RUSSIA - SALES TRAINING DEPLOYMENT MANAGER

Sales Training Deployment Manager

  • Job Number: 112900204
  • Moscow, Moskva, Russia
  • Posted: 11 September 2017
  • Weekly Hours: 40.00

Job Summary

At Apple we are committed to delivering a best in class experience in all aspects of our business, and delivery of sales training is no exception. The training delivered to our sales people and channel partners is evolving into a fully effective competency based approach. The sales training team focuses on creating and delivering training resources to enable the best customer experience, wherever it happens. This role, based in Moscow, will play a key part in managing Apple’s Channel Sales Training across Russia. The role is focused on the organisation, communication and measurement of many training activities such as, in-store training, classroom training and mobile learning solutions. The role will be critical in communicating competency based recognition and results to partners and Apple sales teams. Another main function of this role is the day to day management of the country training organisation, which works across all routes to markets.

Key Qualifications

  • Key Responsibilities
  • • Ensure training compliance is aligned with plans and remains achievable within resources available
  • • Management, collation and communication of training results, budget spend and team achievements to business teams
  • • Plan departmental/country training budgets, forecast and learner numbers as required by the overall organisational planning and budgeting
  • • Review and the approval of country training plans with planning and budget specialist in EMEIA
  • • Oversee the organisation of training venues and logistics as required
  • • Ensure all training activities meet with Apple’s and statutory policies, such as health and safety, employment and equality laws.
  • • Work with sales teams to raise the adoption of mobile learning and the in-store training processes
  • • Report on and measurement of in-store and classroom learning results
  • • Communicate and cascade information with local and central sales training teams
  • • Apply Apple standards to all aspects of work projects

Description

This role, based in Moscow, will play a key part in managing Apple’s Channel Sales Training across Russia. The role is focused on the organisation, communication and measurement of many training activities such as, in-store training, classroom training and mobile learning solutions. The role will be critical in communicating competency based recognition and results to partners and Apple sales teams. Another main function of this role is the day to day management of the country training organisation, which works across all routes to markets. This role requires a close working relationship with route to market leaders, central team in EMEIA to ensure efficient implementation of funds, plans and processes. The role requires the day to day management of the current portfolio of sales training initiatives, but also requires a natural curiosity to consistently scale, improve and deploy platforms and vehicles. Staying abreast of technology and other tools to drive scale, reach and impact will be very important for the role. The ideal candidate must be a great deployment manager and have a passion for learning and development. This position requires great communication skills, planning and project management experience. Sales training content and sales staff development programs will be managed by our sales training learning & development lead, and this peer will be the main counterpart to complete the sales training leadership in the Russia team.

Education

Required Skills/Experience • Open and approachable management style • Confident, articulate and clear communication skills with all level of employees • ideally 3+ years project management with proven ability to manage multiple projects simultaneously • Proven track record in developing good working relationships with colleagues and other internal departments • Experience of managing sales and/or training teams • Tech Savvy and experience working in tech project deployment • Knowledge or experience in retail and/or telecom industry sales channels • Excellent interpersonal skills • Excellent organisational agility skills • Excellent verbal and written communication skills, with fluency in English • Great attention to detail • Self starter and proven ability to work independently • Availability to travel to EMEIA might be required Additional Desired Skills/Experience • Sales experience • Apple product knowledge • Implementation and maintenance of learn managem

Additional Requirements

This job description gives guidance to the main tasks and responsibilities of the role. It is not exhaustive and is subject to change.
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