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Shop Assistant at Dufry, Krasnodar - Russia
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Shop Assistant, Job no. 001770,
Working as part of the Dufry team is challenging and rewarding. We operate in 5 geographical regions, across 60 countries, with more than 1650 stores. However we operate as one team - "the Dufry team".
To reinforce our team we are looking for:
Your primary responsibility is Customer Service: always follow the 5 rules of 1st Class Service
Work to make customers and learn to sell by satisfying customer needs
Greet customers promptly and courteously as they enter the store
Direct customers throughout the store or to the specific area the customer requests
Whenever possible find out the specific needs of each person that enters the store
Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store
Maintain the feedback loop by turning in customer comment cards
Understand the Dufry Retail Philosophy and the spirit of the returns policy
Maintain a positive and cheerful attitude and cooperate with and support other team members
Check stock daily to ensure that all products are adequately stocked and available for customers
Help the Shop Manager by suggesting alternative locations for products
Maintain store image by adhering to the dress guidelines as outlined in the Retail Employee's Handbook
Maintain a clean and well-organized back-stock as well as employee break area
Operate the cash register and be consistently accurate in money handling
Know the procedures for processing paperwork between the store and other departments
Practice security measures that help prevent theft; understand the procedures for handling shoplifters and practice safety consciousness at all times
Set and achieve goals during each review period
Take advantage of the training opportunities that are offered
- Russian native speaker; - Elementary English; - Communication skills.