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Academic Operations Manager at EF Education First, Moscow - Russia
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As an Academic Operations Manager in a Kids and Teens school you are fully responsible for providing high academic management standards in EF Centres in Russia, improving production and school performance, supporting schools both on and off site and developing new projects.
You should be pro-active, goal-oriented and able to deliver effective training and workshops, constantly helping to improve the academic quality of EF Centres and lead academic teams to new achievements.
Your responsibilities will include
Constant improvement of the academic quality of EF Centres
Directors of Studies support, effective training sessions and workshops
Establishing clear goals and priorities for the academic staff
Supporting Directors of Studies and providing guidance on achieving production targets
Lesson observations and staff development
Recognising talent and developing star-performers to more senior academic positions
Customer communication and conflict resolution
Participating in and monitoring academic projects
Monitoring and managing KPI (Key Performance Indicators)
Pro-active in all areas of responsibility
Highly motivated and well-organized
Able to handle difficult situations positively
Professional in appearance, dress and manner
Flexible in approaches to work based on ongoing experience and local conditions
Able to manage people and processes effectively
Advanced English competency (CAE or CPE certificates are an advantage)
Teaching Experience, minimum four years (kids and teens groups of various levels)
At least 1 year of similar working experience
TKT certificates/CELTA/DELTA/Trinity Diploma are an advantage
A thorough knowledge of EFL methodology
Leadership and conflict resolution skills
Confident user of modern technologies and business software
Excellent communication and interpersonal skills
EF English First is a division of EF, committed to teaching English around the world.
A global network of EF English First schools are set up to allow students of all ages to learn English without leaving their own countries.
EF English First in Russia comprises over 1300 employees and teachers, 6 regional offices and operates 24 English schools in 4 cities.
EFs Moscow office is Best Office Awards 2012 winner.